Returns

Returns

Not stoked with your order? You can return new, unused items in their original packaging within 30 days of delivery for a refund to your original payment method. For hygiene reasons, glass that has been used can't be returned.

To start a return, email info@freshetech.com with your order number. We'll reply with return instructions. Items sent back without an approved return can't be accepted.

Broken or damaged on arrival

Glass happens. If your piece arrives broken or damaged, email us within 7 days of delivery with your order number and photos of the item and the packaging. We'll send a free replacement, or a refund if the item is out of stock. You don't need to send the broken item back.

Wrong item

If we sent the wrong item, we'll cover return shipping and send the correct one right away.

Return shipping

Unless the return is due to our error or a damaged delivery, return shipping costs are the customer's responsibility. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we'll email you and issue the refund within 5 business days. Your bank or card issuer may take a few more days to post it.

International orders

Tariffs, duties and import taxes are owed by the customer and are non-refundable.